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Same day or next business day shipping for orders placed before 11am weekdays for many models that we hold in stock in Melbourne. Otherwise delivery time from our Hong Kong warehouse is 4-7 business days. For back ordered products, allow 7-10 days. Note: We will courier phones to a P.O.Box but for security reasons, we also require your home or your work address to be held on file.
No, the phone prices listed on our site are the price you pay. IMPORTANT: When you order from us you wont get caught out with extra Customs and GST charges that you will incur if you buy from an overseas store.
We offer a minimum one year warranty on all phones. From 7th December 2019, we now offer our exclusive two year "Premium Xtra" warranty on selected rugged phones on this site. The warranty covers any manufacturing fault, manufacturing defect or manufacturing failure that occurs within the warranty period from the date of purchase.
Yes, we provide a GST tax invoice for every sale. Tax invoices are issued after payment has been received and along with the tracking link, will be emailed out at time of shipping. Enjoy total peace of mind, knowing that when you place an order on our site, you are dealing with a trusted and GST registered Australian business. All prices include GST.
Our customer support phone number is provided to everyone who purchases a rugged phone from us. We use our contact form (that you can use to request a call back) to screen all incoming questions. This frees up our support staff so they can focus on looking after our current customers and genuine future customers.
We only source and supply phone parts for our customers who purchased their rugged phone from Rugged Phone Store Australia or from one of our other global sites in the Rugged Phones group.
Unlike most of our competitors, we have factory direct access that allows us to source some hard to get parts. This allows us to provide world class support to our valued customers who supported us when they purchased their rugged phone. If you need parts for a phone you purchased elsewhere, you will need to contact the seller and request assistance from them.
Software issues are dealt with "in house" but for hardware issues, some of which require specialist tools and knowledge, we use an independent professional mobile phone repair center based in Melbourne. We want our customers to know that their phone issue has been repaired properly and in a timely manner.
Only residents of Australia can purchase a rugged phone from this site. Residents of other countries can use our contact page to message us to arrange a direct purchase from our international warehouse.